- Email contact@qxmstudio.com
- Please include Device model, iOS version, description, and steps to reproduce
- Response time Usually within 2 business days
Support
We’re here when you need a hand.
For playback, imported sounds, restoring purchases, or general questions, email us. We typically reply within 2 business days.
Contact
Good reasons to reach out
- Audio won’t play or stops unexpectedly
- Importing a sound fails, or it shows “File missing”
- Your unlock isn’t showing, or Restore Purchases fails
- Language doesn’t match what you expect
- Feedback or bug reports
Troubleshooting
- Restart the app Fully quit Unrush, reopen it, and try playback again.
- Check mute & volume Make sure the Ring/Silent switch isn’t on Mute, and raise both system media volume and the in-app volume.
- Import failed? Make sure the file is m4a, mp3, wav, aac, caf, or aiff, no longer than 60 minutes and no larger than 50 MB, and that you have fewer than 20 sounds. For large files, convert to m4a or mp3 first.
- Still stuck? Note your device model and iOS version, then email us—we’ll help dig in.
FAQ
Playback
Why is there no sound?
Check the mute switch, media volume, Bluetooth headphones, and the in-app volume slider.
Does it work offline?
Yes. Audio ships with the app, so local playback doesn’t need a network.
Language & settings
How do I change language?
Open Settings and choose the interface language.
Purchases & restore
Is there a subscription? How does pricing work?
No subscription. Core sleep sounds are free all night; others offer a 60-second preview. A one-time purchase unlocks every built-in sound. My Sounds is free forever.
How do I restore on a new device?
Sign in with the Apple Account you purchased with, then tap Restore Purchases in Settings. The app shows the result: restored, no purchases to restore, or why it failed. If nothing is found, check whether you bought it with a different Apple Account.
My Sounds (imports)
How do I import my own sounds?
In My Sounds, tap Choose audio and pick from Files or iCloud Drive. Or open Voice Memos, select a recording, tap Share, then choose Unrush.
Which formats and limits?
m4a, mp3, wav, aac, caf, and aiff. Up to 60 minutes and 50 MB each, up to 20 sounds.
Why does a sound say “File missing”?
The copy stored in the app is gone. Imported audio isn’t included in iCloud backups, so this often happens after restoring a phone from a backup. Delete the item and import it again—the original file isn’t affected.
Are imported sounds uploaded or synced?
No. Imported audio stays on this device—never uploaded and not included in iCloud backups. On a new phone, import them again.
Privacy & data
Is listening history uploaded?
No. Listening history stays on your device for local records and summaries. See the Privacy Policy.
Do I need an account?
No. History stays on device. No ad tracking.
What is Unrush?
A bedtime white-noise tool with 75 offline sleep sounds, mixing of up to 3 sounds, and imports of your own audio—helping you settle before sleep or after night waking, without forcing yourself to fall asleep on command.
Why haven’t I fallen asleep yet?
The point isn’t instant hypnosis—it’s easing tension so rest feels possible. Resting still counts.